What is KTL Express?
KTL Express is a division of Kindersley Transport Ltd. that offers small parcel delivery services across Canada. KTL Express is an economical and reliable way to ship parcels and smaller shipments from coast-to-coast. KTL Express utilizes our network of freight services to deliver parcels to rural locations not easily accessed by other express shippers. However, KTL Express does not operate using air express shipping and therefore cannot guarantee overnight delivery.
How do I contact to KTL Express to get a quote or ship a parcel?
The toll-free telephone number for KTL Express is 1-888-844-3724.
What is the difference between KTL Express and Kindersley Transport?
KTL Express specializes in shipments under 200 lbs, where as Kindersley Transport Ltd. is more suited for larger, palletized freight.
Still unsure which service to use? Click here for our “How-To” guide.
Can I create shipment documents online?
Yes, we provide web portal access to all customers that have set up an account with us. The online portal allows customers to Track & Trace, generate reports and create shipment documents.
To access our credit application and begin setting up an account, click here.
For a step-by-step guide on how to access the portal using your customer account number, use our How To Guide - Website & Express Customer Web Portal.
Where can I get information about the status of my shipments?
KTL Express tracks shipments by using a global positioning satellite systems. This system can provide information about your shipment, including delivery status and current location.
See the tracking box on the home page of our website for information on your parcel.
Does KTL Express offer service outside of Canada?
KTL Express offers service within Canada only.
Can I ship to a post office box with KTL Express?
KTL Express needs an actual street address to deliver shipments, P.O. Boxes will not be accepted.
Does KTL Express handle dangerous goods?
Dangerous Goods Service is available when proper shipping documentation can be provided. The KTL Express field staff has experience in handling all sorts of commodities and is familiar with the regulations surrounding dangerous goods. We also participate in ongoing training and compliance programs to ensure KTL Express staff are well-versed and capable of handling all permissable goods. Arrangements for the handling and shipping of dangerous goods must be made in advance.
KTL Express does not handle the following Dangerous Goods: Explosives, Radioactives, Infectious Substances, Unsecured Cylinders, Loaded Firearms, and Wastes.
Does KTL Express accept shipments that are on pallets?
Yes, KTL Express utilizes trucks that can handle palletized freight as well as oversized freight. This is true as long as the shipment does not exceed 500 lbs. Arrangements for palletized or over-length freight must be made in advance.
Is my shipment insured against loss or damage with KTL Express?
KTL Express provides baseline coverage of $2.00 per pound being shipped. If additional insurance coverage is preferred, customers can request additional coverage.